Top Food Delivery Platform
How One of America’s Biggest Food Delivery Platforms Partnered with Unduit to Reduce IT Tickets by 35%
Industry
Online Food Delivery & Technology
Company Size
10,000+ employees
Regions
North America · EMEA · APAC
Services
Device Onboarding & Offboarding
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Key Success Metrics
Faster Onboarding/Offboarding
21%
Reduced Ticket Volume
35%
Hours Saved Per Device
6
Employees Supported Globally
10,000+
About the Client
As one of America’s biggest food delivery platforms, the company connects millions of customers with restaurants, grocery stores, and convenience outlets every day. With a workforce of over 10,000 employees across the U.S. and operations expanding into international markets, it is recognized for leveraging technology to deliver meals quickly, reliably, and at scale.
The Challenge
As the platform rapidly scaled, its IT team faced mounting challenges:
- Delays in onboarding/offboarding New hires waited days for configured devices, slowing productivity.
- High IT support volume Manual workflows created repetitive tickets, overwhelming helpdesk staff.
- Compliance risk Device readiness issues directly impacted customer-facing operations.
“Every new hire meant bottlenecks. Our IT team was buried in tickets, and employees couldn’t start fast enough."
– IT Director
The Solution
Unduit deployed an automated IT asset lifecycle solution tailored for the food delivery platform:
- Automated provisioning workflows accelerate setup for new hires.
- Streamlined offboarding ensured secure, timely asset retrievals.
- Reduced manual IT intervention lowering repetitive support tickets.
- Global coverage provided consistent support across multiple regions.
“Unduit turned our device management into a seamless process. What used to take days is now completed in hours.”
- VP of Infrastructure
The Results
Before Unduit
Onboarding/offboarding time
Months
IT ticket volume
100%
Employee Setup Time
Frequent delays
Repetitive Tasks
Manual
After Unduit
Onboarding/Offboarding Time
Within 7 days (70% Faster)
35% (reduction)
IT Ticket Time
Employee Experience
Faster(and seamless)
Team Focus
Strategic projects (+33% improvement)
With Unduit, our IT tickets dropped by a third, and onboarding is 21% faster. Employees are up and running sooner, and IT finally has space to focus on strategy."
- CIO, Top Food Delivery Platform
About Unduit
Unduit is a global IT Asset Lifecycle Management provider helping enterprises streamline provisioning, procurement, ITAD, compliance, and retrievals. With automation and worldwide coverage, Unduit empowers IT teams to cut costs, reduce risk, and scale seamlessly.
See your potential savings: Use our ROI Calculator to measure how much your organization could save with lifecycle automation.
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