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- Case Study, Logistics & Supply Chain
Logistics Giant Keeps Its Fleet Running With a Repair-First Program
This logistics giant runs a huge network of devices across multiple distribution hubs, and those devices are in heavy use every day. With Unduit, it built its device operations around a repair warranty program, backed by IT asset disposition (ITAD) and streamlined recovery. Repair volumes were high, but Unduit kept service strong, and in each of the first two years almost the entire fleet went through the warranty program.
At a Glance
100%
fleet covered by repair warranty
$200,000
annual savings
100%
audit-ready with certified data sanitization
30%
audit-ready with certified data sanitization
100%
audit-ready with certified data sanitization
Services Delivered
- Repair Warranty Program
- IT Asset Disposition
- Certified Data Sanitization
- Asset Recovery Management
- Automated Recovery Prompts
Company Size
25,000+ employees
Regions
United States
High Repair Volumes, Low Visibility
The logistics giant operates one of the largest distribution networks in the U.S. Its devices wear out quickly, so repairs never stopped. Tracking was inconsistent from one facility to the next and recovery processes were fragmented. Returns were delayed, the company bought devices it didn’t need, and it often couldn’t see where devices actually were. It needed one transparent program that could handle high repair volumes, manage end-of-life devices and keep every asset accounted for.
“Fragmented asset recovery process led to procurement delays, poor visibility, and operational inefficiencies, making it difficult to track and recover devices across multiple locations.”
~ IT Operations Lead
A Repair-First Program
Unduit built the program around repair. Nearly every device in the fleet was serviced through the warranty program in Year 1 and again in Year 2. Service held up at that volume, so teams kept working instead of waiting on replacements. Devices that weren’t worth repairing went into ITAD. There they were tested, refurbished for reuse or retired with certified data sanitization. Automated prompts, prepaid return kits and centralized tracking kept recovery moving at every location. Every device is tracked in Unduit’s system with full chain of custody, from deployment through repair, recovery and disposition.
Impact That Transformed Efficiency
Strong warranty service kept a heavily used fleet working through two years of high repair volume. Refurbishment and reuse save the logistics giant over $200,000 a year, and the asset recovery rate went up 30%. Automation means IT and logistics teams no longer track devices by hand. Full chain of custody and certified data sanitization keep the company audit-ready. Repair rates are falling now that users have changed how they handle their devices.
What the Client Saw
“Unduit brought order to our asset operations from start to finish, eliminating complexity and greatly enhancing efficiency. We now have better control over our assets than ever before.”
IT Operations Lead
LOGISTICS GIANT
About Unduit
Unduit is a global IT Asset Lifecycle Management provider helping enterprises streamline provisioning, procurement, ITAD, compliance, and retrievals. With automation and worldwide coverage, Unduit empowers IT teams to cut costs, reduce risk, and scale seamlessly. Discover your hidden savingsvisibility and reduced financial returns.
