Responsibilities
- Diagnose, troubleshoot and grade Apple and Samsung devices
- Assist the Ops team with device diagnostics and eraser process using Blanco or Phone Check software
- Ensure all QC checks are completed to minimize any warranty returns
- Maintain a positive work environment
- Answer phone calls with a professional, courteous and friendly demeanor
Qualification
- 6 months experience with product service support or troubleshooting electronics
- High School diploma or equivalent
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Ability to work flexible hours, including weekends and holidays
- Valid driver license is a must
Preferred Competencies
- Vary high attention to detail
- Action Oriented
- Integrity and Trust
- Perseverance
- Organized
- Knowledge of MacOS/OS X & iOS
- Knowledge of Google Drive and its functions
- Previous knowledge or experience diagnosing mobile devices
- Previous knowledge or experience repairing Apple iDevices
- Previous knowledge or experience repairing mobile devices
- Ability to lift 15/20 pounds
