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Diagnostics Technician | Naperville, IL

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Meet Unduit Wireless

Do you get bored at your job easily? Do you feel you have the drive to make a change around you? Can you wear multiple hats? Do you have what it takes to grow rapidly in a company? If you have answered yes to any of these questions then Unduit Wireless is the right company for you. Located at 1871 in Merchandise Mart and in an environment that will get you pumped for action ( For more information on our company, visit
Unduit Wireless is an NPaaS (Networked Platform as a Service) and provides value added services to partners on the network for quality repairs for both B2B and B2C clients.

Meet Unduit Wireless

Located in vibrant Chicago, Unduit Wireless is a rapidly growing software and services company recognized for its disruptive software platform which is first of a kind for Enterprise Mobility and is transforming the entire industry. Currently, we are looking for a Diagnostic Technician to join our dynamic team who thrives in a demanding, fast moving environment. For more information on our company, visit

Position Location: Naperville IL

Job Summary

Conducts diagnosing, troubleshooting, and grading, using standard phone and tablet diagnostics software, while ensuring all QA SOPs are met 100%. Previous experience with repair, PC, Mac, chrome books, soldering, Cell Phone and console is preferred, but not required. This position is not a customer facing role in a retail outlet. This role will be to conduct enterprise device diagnostics in a depot setting.

Key Responsibilities

  • Diagnose, troubleshoot and grade Apple and Samsung devices
  • Assist the Ops team with device diagnostics and eraser process using Blanco or Phone Check software
  • Ensure all QC checks are completed to minimize any warranty returns
  • Maintain a positive work environment
  • Answer phone calls with a professional, courteous and friendly demeanor

Position Requirements

  • 6 months experience with product service support or troubleshooting electronics
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  • Ability to work flexible hours, including weekends and holidays
  • Valid driver license is a must

Preferred Competencies

  • Vary high attention to detail
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Organized
  • Knowledge of MacOS/OS X & iOS
  • Knowledge of Google Drive and its functions
  • Previous knowledge or experience diagnosing mobile devices
  • Previous knowledge or experience repairing Apple iDevices
  • Previous knowledge or experience repairing mobile devices
  • Ability to lift 15/20 pounds

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