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Meet Unduit Wireless
Located in vibrant Chicago, Unduit Wireless is a rapidly growing software and services company recognized for its disruptive software platform which is first of a kind for Enterprise Mobility and is transforming the entire industry. Currently, we are looking for a Cell Phone Repair Technician to join our dynamic team who thrives in a demanding, fast moving environment. For more information on our company, visit www.unduitwireless.com/jobs
Position Location: Naperville IL
Job Summary
Conducts repairs by diagnosing, troubleshooting and repairing devices while ensuring all QA SOPs are met 100%. Previous experience with repair, PC, Mac, chrome books, soldering, Cell Phone and console is required. This position is not a customer facing role in a retail outlet. This role will be to conduct enterprise device repairs in a depot setting.
Key Responsibilities
- Diagnose, troubleshoot and repair Apple and Samsung devices
- Assist the Ops team with device eraser process using Blano or Phone Check software
- Ensure all QC checks are completed to minimize any warranty returns
- Maintain a positive work environment
- Answer phone calls with a professional, courteous and friendly demeanor
Position Requirements
- 6 months experience with product service support or troubleshooting electronics
- High School diploma or equivalent
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Ability to work flexible hours, including weekends and holidays
- Valid driver license is a must
Preferred Competencies
- High attention to detail
- Action Oriented
- Integrity and Trust
- Perseverance
- Organized
- Knowledge of MacOS/OS X & iOS
- Previous knowledge or experience repairing Apple iDevices
- Previous knowledge or experience repairing mobile devices
- Ability to lift 15/20 pounds