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Meet Unduit Wireless

Located in vibrant Chicago, Unduit Wireless is a rapidly growing software and services company recognized for its disruptive software platform which is first of a kind for Enterprise Mobility and is transforming the entire industry. Currently, we are looking for a Cell Phone Repair Technician to join our dynamic team who thrives in a demanding, fast moving environment. For more information on our company, visit www.unduitwireless.com/jobs

Position Location: Naperville IL

Job Summary

Conducts repairs by diagnosing, troubleshooting and repairing devices while ensuring all QA SOPs are met 100%. Previous experience with repair, PC, Mac, chrome books, soldering, Cell Phone and console is required. This position is not a customer facing role in a retail outlet. This role will be to conduct enterprise device repairs in a depot setting.

Key Responsibilities

• Diagnose, troubleshoot and repair Apple and Samsung devices
• Assist the Ops team with device eraser process using Blano or Phone Check software
• Ensure all QC checks are completed to minimize any warranty returns
• Maintain a positive work environment
• Answer phone calls with a professional, courteous and friendly demeanor

Position Requirements

• 6 months experience with product service support or troubleshooting electronics
• High School diploma or equivalent
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
• Ability to work flexible hours, including weekends and holidays
• Valid driver license is a must

Preferred Competencies

• High attention to detail
• Action Oriented
• Integrity and Trust
• Perseverance
• Organized
• Knowledge of MacOS/OS X & iOS
• Previous knowledge or experience repairing Apple iDevices
• Previous knowledge or experience repairing mobile devices
• Ability to lift 15/20 pounds