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IT Asset Recovery Ultimate Guide: Maximize Returns

Unduit has helped companies of all sizes achieve remarkable IT asset recovery rates. We have successfully boosted recovery rates from minimal fractions to an impressive range of 80-90%, resulting in substantial savings of hundreds of thousands of dollars in IT budgets. What's our secret to success? It's rooted in a decade of dedicated research and mastering the optimization process for complex organizations with thousands of employees spanning the globe.   But here's the best part: we're excited to share all the valuable insights with you. In this ultimate guide to IT asset recovery, you'll find everything you need to know about optimizing your asset recovery process and achieving maximum ROI on your EOL technology. What is IT Asset Recovery? IT asset recovery is the process of retrieving and managing company-owned technology devices from employees or other sources. It helps ensure efficient resource utilization, cost savings, and data security. Sometimes this term is also used to refer to the entire process of retrieving, managing, and potentially extracting value from IT assets that are no longer in use or needed by a company.    Importance of Professional Asset Recovery Service Even though companies have the option to handle asset retrieval in-house, leveraging professional asset recovery services offers several advantages. By partnering with a reputable service provider, organizations can always ensure the following benefits: Cost Savings: Professional services help maximize cost savings by recovering and repurposing IT assets instead of purchasing new devices. Resource Optimization: Partnering with a service provider frees up company resources that would otherwise be dedicated to asset recovery, allowing them to focus on more critical tasks. Data Security: Asset recovery company ensures that sensitive company information is securely handled during the whole process and they can be held accountable if there's any data breach. Environmental Responsibility: Service providers promote sustainability by facilitating proper recycling or refurbishment of recovered assets, reducing electronic waste. Compliance and Risk Mitigation: Specialized organizations specialize in helping companies comply with regulatory requirements and mitigate the risk of data breaches. Automated Workflow: Utilizing an automated workflow system, service providers streamline and ensure efficiency and accuracy at every step.   The Procedure of IT Asset Recovery Assessment and Deployment Recovering company assets is a critical process that begins with a thorough assessment and deployment strategy. This involves identifying the assets to be recovered, evaluating their condition, and determining the most suitable approach for each device. Asset Assignment and Tracking To ensure proper management and accountability, recovered assets are assigned to specific employees or departments. This allows for efficient tracking throughout the recovery process, providing visibility into the ownership and location of each asset. Reporting and Data Security Data security is of utmost importance during the IT asset recovery process. Comprehensive reporting mechanisms are implemented to track the progress and status of each asset. Measures are taken to safeguard sensitive data through secure erasure or destruction methods. Asset Removal and Repurposing Once data security measures are in place, assets are removed from employees' possession. Depending on their condition and company requirements, the recovered assets can be repurposed for internal use or refurbished for resale. Another option is to donate the assets to charitable organizations, extending their lifespan and making a positive social impact. Choosing to Warehouse and Redeploy, Recycle, or Resell Professional asset recovery services usually offer organizations three primary options: warehousing and redeployment, recycling, or reselling. Warehousing and Redeployment  Recovered assets in good condition can be stored in a designated warehouse for future use (after refurbishment). This allows for internal redeployment to other employees or departments, maximizing resource utilization and minimizing unnecessary expenses. Recycling To ensure the safety of company data and minimize environmental impact, assets that are no longer functional or needed can undergo responsible asset disposition.  Reselling Organizations that no longer require old equipment but prefer not to recycle them can opt for liquidation by properly reselling the recovered assets. Liquidation provides an opportunity to recoup some of the investment while ensuring proper data destruction and compliance with regulatory requirements. Choosing the Right Asset Recovery Company It's important to choose a vendor that has extensive experience dealing with retired IT equipment. An experienced team of asset recovery specialists can help you get maximum residual value from every retired IT asset. Here are the major factors when evaluating vendors: Secure Chain of Logistics: Look for a vendor that prioritizes the secure transportation and handling of your assets and offers maximum visibility. This includes secure packing, using asset tag for better asset tracking, chain of custody records, and transportation insurance to safeguard against loss or damage. Global Support: If your organization operates internationally or has a distributed workforce, it's essential to choose a vendor that offers global support. This ensures seamless asset recovery regardless of location, with expertise in navigating local regulations and logistics. Flexibility in Service Options: A reliable vendor should offer flexible service options tailored to your specific requirements, whether on-site asset removal, hard drive destruction, or remarketing assistance. Certificates of Data Destruction: Data security is paramount in asset recovery. Ensure that the vendor provides certified data destruction services, verifying the proper sanitization or destruction of all electronic equipment. Reselling or remarketing: Opt for a vendor with expertise in recovering value from used assets. Look for those with a wide buyer network and the ability to maximize returns on your assets. Environmental Reporting: Choose a vendor with transparent environmental reporting to ensure their commitment to sustainable practices. Certifications and Compliance: Prioritize vendors with certifications like R2 or e-Stewards to ensure compliant e waste recycling. Integration with Systems and Inventory: Opt for a vendor that seamlessly integrates with your current systems to share data about your existing IT assets. This will help minimize conflicts and make the process seamless. Automation and Software Capabilities: Look for vendors leveraging automation and software platforms to take efficiency and visibility to the next level. Typical ITAD service providers usually don't offer this. Other than this, assess reliability through past projects, and client references to ensure their expertise meets your needs. Tips to Maximize Recovery Rates Before discussing best practices to maximize recovery rates, it's important to understand how they are calculated. Recovery rates are simply determined by dividing the number of recovered IT assets by the total number of eligible assets. Early communication with employees Proactively communicate with employees during offboarding, requesting the return of devices and providing reminders at each stage. Automating these communications ensures consistent and timely interactions Utilize automated solutions Implement an automated asset recovery solution to streamline processes, from tracking and management to reporting and disposition. Automation improves efficiency, reduces errors, and optimizes recovery. Ensure full visibility and reporting Establish a system that provides comprehensive visibility and reporting on all levels. Robust tracking mechanisms enable monitoring, and identification of bottlenecks, ensure no valuable assets are lost, and help with informed decision-making. IT Asset Recovery Cost Determining the exact pricing for IT asset recovery services can be a complex task. Here are some of the top factors that impact the cost: Hardware Specifications: The type, age, and condition of recovered IT assets influence pricing. Higher-value or specialized equipment may require extra handling. Electronics Recycling: If included, recycling services add value but can affect costs. The scope of recycling offered may vary. Storage Costs: When warehousing your assets with the vendor, consider expenses related to space, security, and maintenance. The volume of Assets: The quantity or volume of assets being recovered can impact pricing, as larger quantities may require additional resources or processing. Additional Services: Factors like data wiping, asset testing, refurbishment, remarketing, compliance records, and asset management software fees may impact pricing. We hope you found this ultimate guide to IT asset recovery helpful in understanding the importance and intricacies of the process. If you're interested in learning more or need further assistance in optimizing IT asset recovery in your organization, we can help. Get in touch with our team to explore how we can help you maximize returns, streamline your recovery efforts, and maximize ROI on retired assets. Continue reading

Suhaib K.

ITAD specialist

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Smart Phones & Device

November 09, 2018

How to develop Enterprise Mobile Device repair strategy in 2019?

Mobile devices have become essential computing and communication medium for individuals and businesses. It has become an essential tool of modern workplace usage. Therefore, it is fundamental need of companies to get their mobile device fixed when broken or damaged. It is easy to fix individual devices contrary to the corporate devices. There are multiple smart device repair options for domestic users, however, the corporate mobile devices require more structured approach and effective strategy to manage frequent device repairs. Managed Mobility Solutions help to resolve corporate device repair challenges. According to HP executive, Jonathan Nikols, there is a huge demand for mobile devices among corporate clients. It is estimated that every employee will accompany four devices by 2020. The big question is, how enterprises will secure these mobile devices? Todays’ enterprises rely on Managed Mobility Services to fulfill their mobile device repair needs. However, most of the managed mobility service providers lack in one aspect or the other in order to satisfy enterprise mobility needs. Therefore, it is recommended to choose Enterprise Mobility Management vendors that are capable of managing mobile devices while delivering excellent software and hardware solutions. Managing mobile device repairs is an important part of enterprise mobility management challenges. BYOD practices are evolving, therefore it has become important for corporations to formulate effective device repair strategy in 2019, such strategy should not only be limited to core repair tasks but covers complete device lifecycle management including device recovery, renewal and disposition. The corporations need to look at their day to day device challenges prior to formulate a repair strategy. The enterprises need to understand following key steps while formulating corporate device repair strategy in 2019. Enterprises need to know clearly, how many devices have been deployed? How many have been issued by the company? What is a total number of BYODs (Bring your own devices) and CYODs (choose your own devices)? Segmenting devices usage based on user profiles, how many devices are for the mobile workforce usage? And how many devices have been allocated for in-house team and other employees? Know the percentage of employee who have device repair coverage from the company. Standardize rules around mobile device repairs. Clearly communicate device repair policy with your employees, align their expectations with the company policy. Determine the capabilities of corporate device repair vendors before developing a device repair strategy. What is their turnaround time/? Do they offer loaner pool features? How their pricing work? Corporate mobile device repair strategy requires through understanding of mobile device landscape. There are certain elements of mobile device repairs that are only known to device repair vendors, so it is highly recommended to discuss your corporate device repair needs with the trusted vendor before formulating a mobile device repair strategy in 2019.

Mustafa

ITAD specialist

Smart Phones & Device

November 09, 2018

Top 10 things to consider before choosing a corporate device repair partner

Mobile devices without a second thought run our world. Businesses in the modern world rely on mobile device for almost everything ranging from communication to connectivity and productivity. In today's business world smartphones, tablets and other IoT devices have become essential tools of the trade. So faulty or damaged mobile devices can be nightmare for any business. Therefore, it’s important to have a professional and reliable device repair partner to keep your employee productive and connected. When there are many choices out there, it has become hard to choose a right repair partner. Most of the companies outsource their device repair needs to trusted vendors who provide "when required bases' repair solutions. However, there are certain things that organizations need to consider while choosing a device repair partner, such as; Transparency of entire process Level of control over the devices Safety and security of the devices Service delivery mechanism Certification and qualification of repair team Carefully read and discuss terms & conditions specified by device repair partner Loaner pool capability Real time reporting Personalized help desk support Prices for certain repair issues There are many technical issues of managing enterprise mobile devices, trusted and reliable device repair partner could help to resolve these challenges in an efficient and cost-saving ways.

Mustafa

ITAD specialist

Smart Phones & Device

September 13, 2018

Common mobile device repair issues at workplace

The recent years have experienced huge shift in the ways of communication and collaboration. The current era has brought massive change in the workplace around mobility. The mobile device including tablets and smartphones are now an integral part of employees’ productivity. But where do employees seek assistance when their mobile device is broken or damaged?  There are severe productivity damages and work performance delays as a result of device malfunctioning. Expectations about mobile device management are rapidly growing among employees. Enterprise IT managers realize immense need of robust support for mobile device lifecycle management. These are the following common mobile device repair issues at workplace for both corporate owned and personal devices. Device with Cracked Screen Cracked or damaged screen is one of the most common repair issue in wireless devices. Mobile devices have large screens than ever before, drops are now more dangerous and more likely to damage the screen. Repairing cracked or damaged screen requires technical assistance. An effective device repair program could help enterprise to overcome productivity losses because of broken or cracked screen of mobile devices of their employees. Device with Broken Buttons In fact, home and power buttons are used regularly and sometimes stop working as required so these buttons require immediate replacement in order to ensure proper functioning of mobile devices. A reliable enterprise repair partner could take care of employees’ mobile devices without making unnecessary delays and damages to the work. Touch Screen Unresponsive Touch screen unresponsiveness is another common challenge of mobile devices.  If your employees’ mobile devices have touch screen unresponsiveness issue it will cause huge delays in maintaining effective communication across teams. Integrated loaner pool management can be quick solution to avoid these mobile device challenges. Display Issues Sometime device display disappears suddenly. The broken or damaged LCD could be the reason of it, however, enterprise can’t afford work delays because of such damages to their employees’ mobile devices. 24/7 support from a trusted repair partner is an answer to handle such issues at workplace. Slow Performance of the devices. Slow performance of mobile devices occurs due to the storage on the device. It is also another common challenge of mobile devices. The continuous health check of enterprise mobile devices can be immensely helpful to enhance the performance of devices. Charging related issues There are a few reasons if device is not charging. It is because device is broken or charging port is not working fine. The defective cable can be another possible cause of it. Replacing charging port is quite helpful to give a new life to the mobile devices. Common people can get it done from the corner shop but enterprises can’t rely on corner shops where there are thousands of mobile devices having such issues on daily basis. An effective enterprise mobile device repair solution is highly recommended for the corporates to keep their employee all time productive and connected. Phone Crashes This is actually a common issue in a lot of smartphones. There is nothing more frustrating than looking at a completely blank phone when you want to reply back an important work related email. Factory resets sometime help to solve the problem. But do it yourself is not sustainable method for enterprises where the IT managers are continuously facing such challenges.   Fortunately, corporate device repairs have been made simple and easy like never before. Unduit Wireless has made an enterprise device management platform. It provides sustainable and reliable solutions for the corporate mobile device repairs. IT managers can now focus on more productive tasks instead of all time concerned about resolving mobile device repair issues at workplace.  

Mustafa

ITAD specialist

Smart Phones & Device

May 16, 2018

Broken phone? Don’t break your bank – Get it Repaired!

Many of us cannot imagine spending a day without our cell phones. However, it is not uncommon for people to accidently drop their phones which leads to damage on the phone rendering it useless. Based on research conducted by Unduit Wireless, on average every person in United States needs a phone repair once every fourteen (14) months. It is also true that many people prefer to buy a new cell phone after the old phone is damaged but surprisingly, the real reason is not the cost of repair but not having quick access to low cost and trust worthy repair services provider. In this day and age all of us have so much personal data on our phones from pictures to emails to financial data. Trusting a repair service with our devices is especially hard when it comes to cell phone repairs. And yes, giving full access to any repair tech does raise all kinds of alarms. Apple care can be a viable option, but in most cases, that can be a costly endeavour and wait times in most Apple shops can be quite discouraging. In another user survey Unduit Wireless found that 2/5 working professionals living in Chicago city had a broken phone in their drawers. And the primary reason for not getting repairs was lack of time. Annoyed by the unknown or daunting process to get repairs, a lot of customers decide to buy brand new phones. The good news is that there are services popping up where the users can get phone repairs done without leaving their doorstep. Yes! Talk about Uber of phone repairs. Such services offer the convenience of repairs at customers’ doorstep. The techs are background checked for safety. One big watch out while qualifying such services is to understand who will perform the repair on your phone. Most of such services partner with local freelancers who typically do not go through any formal training on device repairs. The risk in such repairs is that the device can be further damaged by the tech if the person is not experienced in repairs. Another issue with such services is the reliability factor to ensure the tech shows up within requested window. For most of such services, setting up an appointment for a same day repair is as easy as filling out information on a few forms. Unduit Wireless, a major player in on-demand repair services makes it real easy for customers to request available timeslot. An example is the following link (www.unduitwireless.com/ondemand) where customers can request a repair timeslot in just a few steps and less than two minutes. Once the request is submitted, the tech shows up at the time and place of customer’s choosing. Most of Unduit Wireless customers get phone repairs while getting a cup of coffee at local coffee shop, their home or at their offices. Most repairs take less than 30 minutes and almost all of the customers are pleasantly surprised to see how painless and convenient such repair process can be. Here are a few more reasons why mobile repair is the best option: 1. Cost Buying a new cell phone is definitely more expensive than repairing cell phone or tablet. Most repairs cost less than a $100 while a new device can easily cost north of $700, depending on the phone model and the contract. So why break the bank to repair a broken phone. Doesn’t sound smart! Does it? 2. Lifetime Warranty Most quality on-demand repair services provide Lifetime Warranty on parts and labor. The industry is currently going through massive transformation and warranty is one of the key benefits for customers which assures that the repair provider guarantees their work. Do not give your business to companies that are not willing to stand by their work and only offer limited warranty 3. Convenience Buying a new cell phone would require to have data transferred from the old phone. If the old phone is faulty or malfunctioning, there is possibility of data loss which can be averted by repairs. At minimum, repair shops are able to retrieve data from broken devices. That’s a huge life saver! 3. Environment Recycling cell phones is a big win for our planet. Dead cell phones end up in ditches and the remains can last for years. Reusing cell phones to get the full life out of a device is not only cost effective but also keeps our planet from getting polluted. Yes, it’s a win win! Conclusion In conclusion, getting devices repaired is cheaper and environment friendly. With on-demand, Uber like repair providers, most repairs can be done without leaving our doorstep at or below the prices customers pay at local repair shop. This change in industry is welcoming and only plays to the benefit of customers. With devices such as phones and tablets, becoming an integral part of our lives, such services will only become a necessity for each one of us

Faiza Sabeen

ITAD specialist

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